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Resources for HR Users

If you would like more information on any of the topics covered in this course or if you are working in the system and need assistance, please consult USA Staffing's online help.

To access online help from anywhere in USA Staffing, click the question mark icon on the screen. You will then have the option to go to online help or create a help desk ticket. The online help is context-sensitive and will open to the appropriate page based on where you are in the system.

For a complete list of help topics, click the Home link on the left menu. Then click Help for USA Staffing HR Users.

Click Help by Page for detailed information about system areas, sections, and pages. These help pages are useful if you have questions about fields or features on a page.

Click Help by Task for an extensive list of step-by-step instructions to accomplish a variety of tasks within the system. These help pages are useful if you need to perform a specific task in the system and you are unsure how to proceed.


Home Online help page for referral: Applicant Overview


Resources for Hiring Managers

Hiring Managers have their own separate online help that can be accessed by clicking on the Help icon on the left menu. Here is the direct access link to the site so you can view the available resources:

https://help.usastaffing.gov/HiringManager/index.php?title=Hiring_Manager

Hiring Manager online help also has a Quick Start Guide and instructional YouTube videos at the bottom of the page.